Frequently Asked Questions

1. How do I add an additional shipping address?

The best way to add an address is from the "My Account" page. Addresses created here will be visible to all users on your account.

From the customer connect dashboard (My Account) page, select Account Information from the menu on the left. The shipping addresses stored against the account are listed in the Shipping section.

Press the New Shipping Address button to create a new shipping address (farmer). Address code can be any value, but we recommend the farmers unique identifier (either herdmark or CPH). It is important that the CPH and Herdmark are entered in the correct format:

e.g. Herdmark: 244220 (The UK prefix is NOT required). CPH: 00/000/0000 for UK holding.

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2. Why are goods sent to a customers address sent using my name and not the customers name?

During the order shipping process, if you are unable to find the customer address in the address book you can create an address by pressing +New Address button. When choosing this option the logged in users name is auto populated into the first name / last name. This name is used as “for the attention of” on orders. It is very important to change this to show the actual recipients name. If you do not change the name, the goods will be despatched for the attention of yourself.

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3. How do I log on with a pre-registration password?

The use of a pre-registration password enables you to create multiple login accounts linked to the same credit account you already have with Allflex.

From the "My Account" page, select the "Pre Registration Password" button in the Registering An Account section. From the following page enter the pre-registration password, captcha details and when you have completed the form, press the "Create Account" button at the bottom of the page.

Link to video showing sign-up process

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4. The site seems slow

Initially please check your internet speed through a speed checking website. If you are using WiFi, please consider using an ethernet wired connection if this is possible.

When initially loading your account, the website gets the latest details for your account live to ensure it is populated with all details (including phone and email orders).

We recommend using Google Chrome browser for optimum speed.

We do not recommend using Internet Explorer.

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5. How do I quickly find the correct delivery address?

When you have a lot of delivery addresses, press the search button to bring up the search window. Enter some details from the address you are looking for and press Search. Click on the required address to bring it to the checkout window.

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6. Can additional users be added to my trade account?

It is possible to add users to your trade account. To do this follow the steps below:

  1. Login to "My Account" at the top of the site.
  2. From the dashboard page, select the link for "Account Information" under the Customer Connect section.
  3. Scroll down to the "Contacts" section.
  4. Press the "NEW CONTACT" button.
  5. Complete the form ensuring "Web Enabled" is ticked.

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7. How do I order tags?

Select the product you need using either search, or via the filters on the left hand side of the screen. At the product detail page, please enter the required information for the tag type selected. The farmer herd mark is always required for tags. For new runs of official tags, for sheep and cattle, the next numbers are automatically allocated by the relevant tag registration authority. For replacement tags, please enter leading zero's in the animal number.

At point of shipping, please select the delivery address (farmer). For official tags, the address must have the farmers CPH and Herd number.

Payment methods are generally either credit card (or credit account if you have a credit account).

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8. How do I re-order the tags I had last time?

For this functionality you must have an account. Log into your account. From the My Account page, click on Account orders. Search for the order you wish to duplicate. Click on the basket icon to re-order.

From the shopping cart page you need to edit each tag line (the edit icon) to add the relevant animal numbers.

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9. I can't add tags to my basket

Please ensure you are not using internet explorer. We recommend either Google Chrome or Microsoft Edge.

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10. Why did my basket empty on its own?

Your basket is associated with your logon email address. When logging out after a period of time, your basket will clear. We do not recomment sharing an account logon with multiple users. If users are sharing a login, the basket will also be shared.

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11. Print order confirmation isn't correct

At the end of the order process there is a known issue with printing the order receipt (which will be resolved in the near future). Email order confirmations are formatted correctly. If you need a printed order confirmation, from the "My Account" page, view the order in "account orders" section and print.

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12. How do I see the tag information on previous orders?

To see tag information, please use the "My Account / My Orders" section. Clicking on the orders displays the tag numbers on the order lines.

The "Customer Connect / Account Orders" section doesn't yet support the display of tag numbers.

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13. How do I remove a ship to address from my account?

If a shipping address has been used it is not possible to delete the shipping address. There is a workaround that can minimise the impact of this.

From the My Account page and under Account Information find the required shipping address, open it and change the name and address fields to match the business account name and address.

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